Are your business operations holding you back? It’s a common problem. They’re full of inefficiencies that you need to change.
Change management is difficult. In a 2016 survey, 96% of businesses were trying some kind of business transformation. Only 47% of those were confident that the transformation would be successful.
In fact, some statistics indicate that only 30% of business operations transformation initiatives are successful.
It makes you wonder if organizational change is worth it or not. It has to be because the alternative is to continue to struggle and waste resources.
How can you create business transformation and change in your organization? Read on for three steps that put the process in motion.
1. Review Your Business Plan
Is your business plan sitting somewhere collecting dust? It’s time to pull them out and review them again. If you want to change business operations, you have to know where your business is going.
The job of business operations is to support the vision and goals of the business. Think of it as setting a goal and aligning tasks and actions that align with it.
You’re applying the same method on a much larger scale.
This is a great time to review your business goals and reassess the direction of the business. Be sure to every part of your business plan.
Update your plan to account for changes in the marketplace and the economy.
2. Adopt a Business Operations Framework
A business operations framework gives each member of your team a clearly defined role and set of responsibilities. It takes your business strategies and turns them into policies and standard operating procedures.
It’s a point of reference for your entire organization to follow. It ensures that your business operations are efficient and measured.
There are several business operations frameworks that you can implement in your business. eTom is a telecommunications framework that focuses on the customer experience.
SCOR is a framework created by the Supply Chain Council. This is used to manage the various aspects of the supply chain, from planning to returning.
One framework that gets overlooked is the Lean Six Sigma Model. It’s known as a project management method, but according to The Lean Six Sigma Company, it’s applied to organizational improvement as well.
Be sure to choose a framework that’s appropriate for your organization. You’ll then need to train your employees on the new framework.
3. Name KPIs and Track Progress
Change management isn’t a matter of selecting a framework and moving on. You have to ensure that each part of business operations operates efficiently.
You need to tie change management to results. Create a set of key performance indicators (KPIs) to measure success. That lets you know if your efforts are successful or if you need to make more adjustments.
Some common operations KPIs are employee turnover and cash flow.
Steps for Business Transformation and Change
Business operations change doesn’t happen in a week. It takes time to implement the framework and consistent measurement.
Did you enjoy learning about business operations? You’ll learn a lot more about improving your business on the blog. Check it out today!